Your POLYLULU Member Guide
You can sign up as a member using your email address ā no password needed!
āØ Hereās how it works:
1. Click the š¤ icon on the top right corner of the website
2. Enter your email address
3. Check your email inbox for a 6-digit verification code
4. Enter the code on the website to log in or create your account
Once youāre logged in, youāll be able to:
ā¢Track your orders
ā¢Earn and redeem rewards
ā¢Enjoy exclusive member discounts
š© Didnāt receive the code? Please check your spam/junk folder, or wait a moment and try again.
If youāre having trouble logging in, here are a few things to check:
ā¢Make sure you entered the correct email address
ā¢Check your spam/junk folder for the 6-digit code
ā¢Wait a few minutes, then try requesting the code again
ā¢Still not working? You can contact our support team: š© support@polylulu.com.my
No worries! If youāre unsure which email you used to sign up:
ā¢Try checking for order confirmation emails youāve received from us
ā¢Think about the email address you usually use when shopping online
ā¢Try logging in with your commonly used email addresses
Still canāt figure it out?
You can contact our customer care team and weāll do our best to assist you.
š© support@polylulu.com.my
You can update your personal details anytime by logging into your account.
āØHereās how:
1. Click the š¤ icon on the top right of the website
2. Log in using your email and verification code
3. Once logged in, go to your account/profile page
4. Update your name, phone number, or shipping address as needed
5. Click Save to confirm the changes
š© Need help? Feel free to contact us at support@polylulu.com.my
Welcome to Poly Lulu Malaysia! š²š¾š
If you previously signed up on our Taiwan website, you can transfer your membership to the Malaysia site and keep your member status.
š How to transfer:
- Fill out the Transfer Request Form Ā within 30 days
- Use the same email address as your Taiwan website
- Weāll complete the transfer within 7 working daysĀ
šOnly transfer requests submitted within 30 days will be accepted.
š Click here to fill out the form
š© Questions? Contact us at support@polylulu.com.my .
If youāre not receiving our member-exclusive emails or promotional updates, they may have been mistakenly filtered into your Spam or Junk Mail folder.
To fix this and ensure you never miss an update:
1. Check your Spam/Junk folder for emails from Poly Lulu.
2. Open the email and click āNot Spamā or āReport as Not Junkā (wording may vary by email provider).
3. Add our email address to your contact list or safe sender list (whitelist) to ensure smooth delivery in the future.
š Most Poly Lulu newsletters are sent from: cc@polylulu.com.my
This ensures youāll always stay updated on new arrivals, exclusive offers, and member rewards.
If youāve checked and still arenāt receiving emails, please reach out to our support team at support@polylulu.com.my ā weāre happy to help!
š POLYLULU Malaysia Membership Tiers
š Member Tier & Reward Points ā Important Notes
Ā Reward Points Usage
- Reward points can be redeemed as discount at checkout, at a fixed rate of 100 points = RM1.
- Points can only be applied to theĀ product subtotal and do not apply to shipping fees or taxes.
- There is no maximum redemption limit per order.Ā
- Points are issued as aĀ loyalty reward, and cannot be exchanged for cash or discount codes.
š Order Cancellation or Returns
Order Cancellation
- Orders cannot be cancelled directly by customers. If you wish to cancel your order, please contact our Customer Support team.
- Submitting a cancellation request does not guarantee the order will be cancelled. If the order has already been processed or shipped, we may not be able to accommodate the request.
- Our team will review your request based on the order status and respond as soon as possible.
Returns & Point AdjustmentsĀ
- If an order was placed using reward points, refunds will be issued based on the actual paid amount (i.e., the reward point value will be deducted).
- Used points will not be refunded, even if the order is returned.
- In cases of defective items or shipping issues, points will still not be refunded. However, we may issue a compensatory discount code based on the situation to ensure your satisfaction.
- Points earned through sign-ups, giveaways, livestreams or other promotional activities will not be reissued if the associated order is cancelled or refunded.
- The value of cancelled or refunded orders will not count towards cumulative spending for tier upgrades.
Points Issuance & Activation
- Reward points are issued after an order is successfully placed and paid.Ā
- These points are available for use and will be added to your account balance once the order is confirmed.
- If the order is later cancelled or refunded, earned points will be automatically deducted from your account.
š Ā Membership Tier & Spending Accumulation
Tier Updates
- Membership tiers are automatically updated on the 1st of each month, including upgrades and downgrades.
- Even if the required spending is met earlier, the tier will only be updated on the next 1st.
- If the 1st falls on a public holiday, the update will be processed on the following business day.
Spending Accumulation
- Only orders marked as āfulfilledā (completed) will count towards your cumulative spending for tier evaluation.Ā
Ā
ā³Ā Reward Point Validity
|
Category |
Validity Period |
|---|---|
|
Baby / Shiny / Glory points |
12 months from issue date |
|
Upgrade / Renewal / Birthday pts |
30 days from issue date Ā (issued on the 1st of each month) |